Refund & Return Policy
Return & Refund Policy
If you receive product that is defective, wrongly delivered, or other reasons caused by us, please contact our customer service team within 7 days of receipt. We will verify your product and notify you by e-mail for return. Please use any postal service or courier service to send it back to us.
However, we do not accept returns in the following cases:
i. Product you have had in your procession for 7 or more days.
ii. Product that you have used or washed
iii. Product without statement of delivery, tags and original packaging
iv. Product that deliberately damaged
v. Underwear, lingerie and swimwear due to hygiene reason
vi. Without any advance contact with our customer service team
vii. Sale items
After receiving your return product, we will inspect them and confirm its eligibility to refund on the next working day (except Saturday, Sunday and public holiday of Hong Kong SAR). Refund will be processed within 6 to 8 weeks.
You need to pay the return shipment cost first when returning. We will refund it together with original delivery fee, handling fee and cost of return product. Please note that original delivery fee and handling fee will not be refunded if you only return part of your order.